Can we improve on
Waiting Times ?
Following a recent patient satisfaction survey 51% of patients were dissatisfied with waiting times when seeing a Clinician.
With comments such as:
- Better time with appointments – never on time!
- Make sure appointments are on time not 25-30 minutes later than booked!
Following discussion here we feel that ways to improve waiting times would be for patients to appreciate that a 10 minute appointment is for one problem only, not two, three or four.
Ways to improve – If we all take responsibility we can hopefully achieve better waiting times in the surgery. The following, we feel, are areas where patient participation can contribute to these improvements.
Patients requiring extra time for more than one problem - can they please let us know and we will do our best to accommodate this request
Patients arrive on time for their appointments
Patients to ensure they book in either on the self check-in or at Reception desk
Only book one 10 minute appointment per patient – please DO NOT ask about family members during their own consultation