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PRESCRIPTIONS - Please note that as from 1 April 2018 we will no longer be taking prescription requests over the phone.  Please bring your prescription request along to the surgery, nominate a pharmacy to order for you, or register for On-line Services and order that way - this is to improve patient safety and patient access to the telephones - thank you for your co-operation.

NEWSLETTER - Our quarterly Newsletter can be viewed by clicking on the Latest News section link on right hand side of Home Page

ONLINE ACCESS:  For Online Access please click on either of the links at the bottom of the Home Page which say:  "Order Your Repeat Prescription Securely Online" OR "Request an Appointment with a GP" - this will then give you the System Online Page where you key in your username and password we gave you.  Note: be very careful when keying is as it is case sensitive 

CANCER SUPPORT GROUP - Group meets every fortnight on a Tuesday from 10:30 to 11:30 at West View Advice & Resource Centre, Miers Avenue, Hartlepool TS24 9JQ - Tel: Dawn (01429) 271275 or email for more information.  Upcoming sessions are 10 January 2017 then fortnightly thereafter.

SPECIALIST STOP SMOKING SERVICE SESSIONS - Hartlepool - Sessions are available at various locations/times in Hartlepool Monday-Saturday, please go to Clinics & Services link to view more detailed information on these sessions
 CQC Report November 2017




Repeat Prescriptionsmedication7

If your long-term medication has been approved on a repeat prescription basis you can re-order in the following ways:

    • In person - hand your repeat slip in to reception with the required items cleary marked or alternatively use the drop off box located in the Reception Area..

    • By post - send it to us with a stamped addressed envelope if you want us to post it back to you.

    • Online - by visiting our online prescription service.

    • By telephone - with effect from 1 April 2018 we will no longer be able to take prescription requests via the telephone, this is to improve patient safety and patient access to the telephones - thank you for your cooperation

When requesting repeat prescriptions we need to know the name and strength of all requested medications.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

48_hoursPlease allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

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