The Health CentreVictoria RoadHartlepoolCleveland, TS26 8DFTel: 01429 273191
PRESCRIPTIONS - Please note that as from 1 April 2018 we will no longer be taking prescription requests over the phone. Please bring your prescription request along to the surgery, nominate a pharmacy to order for you, or register for On-line Services and order that way - this is to improve patient safety and patient access to the telephones - thank you for your co-operation.
NEWSLETTER - Our quarterly Newsletter can be viewed by clicking on the Latest News section link on right hand side of Home Page
ONLINE ACCESS: For Online Access please click on either of the links at the bottom of the Home Page which say: "Order Your Repeat Prescription Securely Online" OR "Request an Appointment with a GP" - this will then give you the System Online Page where you key in your username and password we gave you. Note: be very careful when keying is as it is case sensitive
CANCER SUPPORT GROUP - Group meets every fortnight on a Tuesday from 10:30 to 11:30 at West View Advice & Resource Centre, Miers Avenue, Hartlepool TS24 9JQ - Tel: Dawn (01429) 271275 or email firstname.lastname@example.org for more information. Upcoming sessions are 10 January 2017 then fortnightly thereafter.
If your long-term medication has been approved on a repeat prescription basis you can re-order in the following ways:
When requesting repeat prescriptions we need to know the name and strength of all requested medications.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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