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PRESCRIPTIONS - Please note that as from 1 April 2018 we will no longer be taking prescription requests over the phone.  Please bring your prescription request along to the surgery, nominate a pharmacy to order for you, or register for On-line Services and order that way - this is to improve patient safety and patient access to the telephones - thank you for your co-operation.

NEWSLETTER - Our quarterly Newsletter can be viewed by clicking on the Latest News section link on right hand side of Home Page

ONLINE ACCESS:  For Online Access please click on either of the links at the bottom of the Home Page which say:  "Order Your Repeat Prescription Securely Online" OR "Request an Appointment with a GP" - this will then give you the System Online Page where you key in your username and password we gave you.  Note: be very careful when keying is as it is case sensitive 

CANCER SUPPORT GROUP - Group meets every fortnight on a Tuesday from 10:30 to 11:30 at West View Advice & Resource Centre, Miers Avenue, Hartlepool TS24 9JQ - Tel: Dawn (01429) 271275 or email for more information.  Upcoming sessions are 10 January 2017 then fortnightly thereafter.

SPECIALIST STOP SMOKING SERVICE SESSIONS - Hartlepool - Sessions are available at various locations/times in Hartlepool Monday-Saturday, please go to Clinics & Services link to view more detailed information on these sessions



Appointments (for all appointments Tel: 01429 278179)

  • circled_dayRoutine appointments can be made by telephoning the appointments line during Reception opening hours.  The staff will aim to offer you the Healthcare Professional of your choice, however due to urgent needs/demands of the Practice this may not always be possible - We do ask patient’s to inform us if they think their consultation will require longer than 10 minutes so we can make arrangements to accommodate this.  This helps us reduce patient waiting times.


  • Pre-bookable appointments are offered three weeks in advance.

  • Urgent appointments will be arranged the same day with an available GP, however we ask you to ring at 8:30 on the day as they go very quickly.

  • On-line booking of appointments are available for GPs and Phlebotomy provided you have registered for on-line services (however nurse/healthcare appointments must be booked through Reception to ensure correct amount of time is allocated)

  • SMS message appointments reminders are also available provided the Practice has an up-to-date telephone number and consent from the patient.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice Nurses are qualified to deal with many conditions and you may be seen more quickly (however Nurse/Phlebotomy appointments cannot be booked through the on-line booking services, you would need to telephone the surgery for these types of appointments)


If you cannot attend an appointment for any reason we urge you to inform us as soon as possible by telephoning the Appointments Line or cancel via our online booking service.  

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