Covid Booster Vaccinations - our Federation (Hartlepool & Stockton Health) will be contacting patients to book appointments for their Covid Booster in the Town Hall, Raby Road very soon.  Patients will be contacted 6 months following their second Covid Vaccination.

PRESCRIPTIONS - Due to the problems we are all facing with Coronavirus (Covid - 19) the practice will accept prescription requests over the telephone, for the foreseeable future, for patients who have no access to the internet.  We have taken this action to reduce the risks to patients attending the surgery unnecessarily.  We also recommend patients nominate a pharmacy of their choice to enable us to send prescriptions electronically.

NEWSLETTER - Our quarterly Newsletter can be viewed by clicking on the Latest News section link on right hand side of Home Page

ONLINE ACCESS:  For Online Access please click on either of the links at the bottom of the Home Page which say:  "Order Your Repeat Prescription Securely Online" OR "Request an Appointment with a GP" - this will then give you the System Online Page where you key in your username and password we gave you.  Note: be very careful when keying is as it is case sensitive 

CANCER SUPPORT GROUP - Group meets every fortnight on a Tuesday from 10:30 to 11:30 at West View Advice & Resource Centre, Miers Avenue, Hartlepool TS24 9JQ - Tel: Dawn (01429) 271275 or email for more information.  Upcoming sessions are 10 January 2017 then fortnightly thereafter.

SPECIALIST STOP SMOKING SERVICE SESSIONS - Hartlepool - Sessions are available at various locations/times in Hartlepool Monday-Saturday, please go to Clinics & Services link to view more detailed



Can we improve on

Waiting Times ?

Following a recent patient satisfaction survey 51% of patients were dissatisfied with waiting times when seeing a Clinician.

With comments such as:

  • Better time with appointments – never on time!
  • Make sure appointments are on time not 25-30 minutes later than booked!

Following discussion here we feel that ways to improve waiting times would be for patients to appreciate that a 10 minute appointment is for one problem only, not two, three or four.

Ways to improve – If we all take responsibility we can hopefully achieve better waiting times in the surgery. The following, we feel, are areas where patient participation can contribute to these improvements.

  • Patients requiring extra time for more than one problem - can they please let us know and we will do our best to accommodate this request

  • Patients arrive on time for their appointments

  • Patients to ensure they book in either on the self check-in or at Reception desk

  • Only book one 10 minute appointment per patient – please DO NOT ask about family members during their own consultation

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